Operations and Client Support | Subscription Operations | Process Documentation

Eight years, five companies, one constant: I'm the person clients reach when something's wrong with their account, and the person the team escalates to when the first answer didn't work.

Broken bookings and post-stay complaints in travel, at-risk accounts in telecom, complex customer cases beyond an agent's scope, and most recently subscriptions and invoices in hospitality SaaS. I get it corrected in the system, then write down how, so the next person doesn't have to work it out again.

What I Handle:

• Client Support and Escalations: email, chat, and phone across travel, telecom, and SaaS
• Subscription and Billing Operations: subscriptions, invoices, credit notes, consistent records
• Collections and Accounts Receivable: overdue follow-up, payment arrangements, reconciliation
• CRM and Data Organisation: clean records, contract-to-billing checks, reports you can trust
• Admin and Operational Support: inbox, scheduling, documents, task tracking

More detail on each: My Expertise

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Email: : [email protected]