I take on a set number of hours each week, currently around 20, agreed with you at the start so the scope matches the time.

Customer Support Coverage section

Daily time on your support queue, during hours we agree

• Email and chat worked daily: triage, respond, and resolve
• Complex cases investigated thoroughly before escalating
• Consistent tone and response standards, documented
• Flag recurring issues so they get fixed instead of re-answered

Good fit if: your support queue is growing or replies slow down outside your team's hours.

Subscription and Billing Records

Your subscription data kept accurate

• Create and maintain subscriptions as deals close
• Match received payments against records
• Catch mismatches between contracts and what's being billed
• Invoice adjustments and credit notes

Good fit if: subscriptions are being set up by whoever's free, or you've found invoices that don't match the contract.

Collections and Payment Follow-Up

Overdue balances chased properly, with the relationship intact

• Overdue invoice follow-up, tracked rather than ad hoc
• Payment arrangements agreed and documented
• Received payments reconciled against billing records