8+ years in customer support and operations

4 industries: telecom, travel, finance, and hospitality SaaS

6 core skills: customer support, subscriptions and billing, collections, CRM, admin support, and documentation

Consistently top scoring across every role, with formal recognition at 4 companies including Employee of the Month in my most recent role.

Available around 20 hours per week

Everything I run gets documented, so it survives handover

Fully remote, based in the Philippines, PHT (GMT+8)

Process Documentation: SOPs, help centre articles, guides that hold up after handover