- Sophi Outsourcing, March 2023 to September 2026 (3 years and 7 months)
Embedded with client teams in hospitality SaaS and travel
Account Support / Billing Support Specialist, May 2024 to June 2026 (2 years and 5 months)
Travel Support Specialist, March 2023 to May 2024 (1 year and 3 months)
- Ubiquity Global Services, May 2019 to April 2022 (3 years)
Customer Service Representative, Tier 2 Point of Contact July 2020 to July 2021 (1 year and 1 month)
- Iqor Philippines, March 2017 to December 2017 (10 months)
Basic technical support and device upgrades for a US telecom carrier, with accurate record-keeping in the tracking system.
- Transcom, May 2016 to February 2017 (10 months)
Customer service and retention for a US cable and internet provider.
- Qualfon, September 2014 to February 2015 (6 months)
Customer service and basic technical support for US prepaid mobile brands.
The gaps between roles were career breaks for full-time family caregiving.